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Frequently asked questions
General
Yes! As a mobile detailing service, I come to you from Port Mellon to Pender Harbour. I require access to a water hose connection and a standard power outlet near your vehicle. Due to weather, appointments may need to be rescheduled unless a covered area is available. Drop-off appointments at my home may also be available.
No! Your driveway is my workspace. I come to you, with travel included throughout my regular service area from Port Mellon to Pender Harbour.
Please remove all personal belongings, valuables, and unnecessary items from your vehicle before your appointment. This allows me to work more thoroughly and efficiently.
No! Pet hair removal is included in both interior packages, with the amount of hair addressed depending on the package selected. However, the condition and wear of your carpet or upholstery can affect how much hair can safely be removed, especially when it is deeply embedded. Some hair may not be completely removed without risking damage to the material. I’m always happy to let you know about the condition of your carpets beforehand.
Yes! Additional charges starting at $50 may apply for excessive mold, or child and pet-related soiling that requires additional time and treatment. This can include urine, feces, vomit, or heavy contamination requiring deeper extraction and deodorization.These situations are much more common than people think, and I have plenty of experience working with these types of messes. Please inform me beforehand of any such concerns, as an in-person assessment may be required to confirm the scope of work.
While every effort is made to achieve the best possible results, some stains, odours, pet hair, sand, or other contamination may be permanent or require additional treatment. Results will vary depending on the vehicle’s age, condition, materials, and previous care.
As of now, I accept e-transfer to kpetreny5@gmail.com, cash, or cheque after your service has been completed. Please note that all package pricing is before GST.
Most details take around 3 to an upwards 6 hours or more, depending on the vehicle, package selected, and overall condition. Please plan to leave your vehicle with me for the duration of your appointment, as some services may take longer when additional cleaning or treatment is needed.
Yes! My Keep It Coastal Clean package is a heavily discounted service designed to keep your vehicle fresh between deeper details. It is available only for returning clients within 3 months of a previous service.
Yes! An invoice can be provided upon request. If you'd like an invoice, please provide your email address when booking or before/after your appointment.
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